Platformland: an anatomy of next generation public services and infrastructure
  • A real-time service for free child care
  • Address data being reused in 3 services
  • A task list showing automated and manual tasks
  • Data being used by multiples services
  • Graph showing how user and organsiational burden changes with time
  • Common components being used by three services
  • Code as rules with parliamentary oversight

10 Strategies

  1. Share the benefits of digitisation with the public
  2. Design services that abstract, overlap and join up
  3. Unbundle services
  4. Digitise all credentials
  5. Build components that solve problems once
  6. Decouple data from services
  7. Foreground human relationships
  8. Put transparency at the point of use
  9. Automate transparency
  10. Grow new institutions